Booking from a Saved Quote is the fastest way to make repeat bookings ... just two clicks to confirm the booking details and you receive a .
Before you start
| 1. | Quotes expire at midnight on the collection date. You cannot access quotes that have expired. |
You can set up re-usable bookings without an expiry date/time in .
| 2. | There is no limit to the number of times you can book from a saved quote. |
The collection time may change relative to the time that you confirm a booking. If the time changes, it may affect the cost; for example, when the new collection time is outside normal hours.
The booking system applies a minimum delay between confirmation and collection time, as agreed with CitySprint.
| 3. | When you Confirm a quote, you get an opportunity to check the booking details before getting a . |
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Ensure that the first field in the booking screen (in the panel) contains data. If it is empty, you cannot confirm the booking.
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| 5. | If you are using a new address or credit/payment card, have the details to hand. |
Actions
Click View to check the details of an individual quote.
This displays a summary of the booking - click Close to return to the list of quotes.
| 2. | Choose the quote that you want to book and click Confirm. |
| 3. | Check through the details and click Confirm to make the booking or Amend to modify the booking details and then click Next. |
For help with the screen panels, click the section you need from here.
| 4. | If this is a credit or debit card account, confirm the card to be used. |
This popup is displayed if the account requires it. There are two radio buttons at the top:
| a) | - automatically highlighted if you already saved a card(s) through . |
| i. | For additional security, type the card's security number if you have it. An asterisk indicates that it is mandatory. |
| ii. | Click Confirm to use the card for this booking. |
| b) | - highlight this if you wish to set up a new card for this booking and complete all fields that are marked with an asterisk (mandatory). |
| i. | Select the from the dropdown list. |
The fields in the popup may vary depending on the type of card. You must fill in all the fields marked with an asterisk.
| ii. | Fill in the field. Use digits only and do not include spaces or hyphens in the number. |
| iii. | Some cards require further details such as , and . |
| iv. | If you need to use the same card in the future, tick the checkbox (the card details are added to the list in ). |
| v. | Type a street name or number in and fill in the field, then click Validate. |
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Validating an address allows us to confirm the booking and map the address to GPS co-ordinates for our couriers. Entries in your Address Books only have to be validated once.
Occasionally, the system may not be able to validate an address; contact your service centre for assistance.
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| vi. | Once the address is verified, click Confirm to use the card for this booking. |
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This page provides you with a unique and confirms that the booking has been sent to CitySprint and is active.
Choose any/all of the following:
| • | Save Booking - save all the details of this booking into a "template" which you can re-use as often as necessary. |
This booking template is called a and is available from menu. The only data that is not saved is the and .
| • | Print Booking - get a printout of this booking (assumes that you have a printer connected to your PC). |
| • | New Booking - start a new booking from scratch. Once you click this option, you cannot save or print the existing booking. |
A booking can be cancelled before it is allocated to a courier - contact your service centre.
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Related topics
Other ways to speed up bookings:
