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Booking > Cancelling a booking Cancelling a booking |
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Booking > Cancelling a booking Cancelling a booking |
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You can cancel your own bookings within the cancellation interval. If you need to cancel bookings made by someone else in your company, contact your service centre.
Before you start
| 1. | Bookings are associated with the individual - other people in the same group as the booker can view and/or re-use the booking, but no one but the booker can cancel a booking. |
| 2. | If you need to cancel bookings made by someone else in your company, contact your service centre. |
| 3. | You can cancel your bookings provided the collection date/time is within the cancellation interval detailed in your agreement with CitySprint and the booking has not been allocated to a courier. |
| 4. | You can cancel bookings by contacting your service centre but only if the booking has not already been allocated to a courier. |
Actions
| 1. | Select My Profile > Booking Details > View Online Booking Details. |
| 2. | Highlight the booking status Incomplete. |
| 3. | Optional step: if you want to filter the results, choose any combination of Booking/Job Number, Account Number and/or Date Range: |
| a) | For Booking/Job Number and Account Number fields, either type in the exact number or part of the number with a * wildcard. |
| b) | For the Date Range either type the date(s) in the form dd/mm/yyyy or click the calendar icon, pick a date and click Close. |
| 4. | Click Search. |
| 5. | Find the booking record and click one of the buttons at the right-hand end of the row. |
Button |
Description |
|---|---|
Track |
Takes you to CitySprint's package tracker. |
View |
Lets you view a summary of the booking details. |
Amend |
Lets you change booking details provided the job has not been allocated to a courier and is the change occurs within the time-limits agreed with CitySprint. |
Cancel |
Allows you stop this booking providing the collection date/time are still within the cancellation period. |
Reuse |
Allows you to make a brand new booking based on an older booking and use the same address and item details - you can change any of the data in the Booking screen. |
| 6. | Confirm the action. |
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