You can view and even re-use any bookings that you made through SameDay online by using the menu.
Before you start
| 1. | only shows bookings made through SameDay online. |
For a comprehensive listing of telephone, service centre and SameDay online bookings use the tab (if your group/account settings permit).
| 2. | A SameDay online booking is confirmed when you receive an email with a from the system. |
A confirmed booking that has not yet been allocated to a courier can usually be cancelled.
Actions
| 2. | To get an exhaustive list of bookings that you have made through the SameDay online system, click Search without filters (i.e. do not type anything into the fields). |
The system returns a list of bookings for all your accounts, whether they have been allocated to a courier, partially delivered or completed.
| 3. | To generate a shorter list or to focus the results, use a combination of filters. |
You can click Search after any of the following steps. These filters are optional.
| a) | Select a radio button to filter your search by , (item(s) not yet delivered) or (item(s) delivered) bookings. |
| b) | Type the unique booking/job number into . |
If you only know part of the booking/job number, use the asterisk wildcard. This wildcard search may be slow and return a very long list of results - we recommend that you combine this search with other filters.
| c) | Type the account number on which the bookings were made into . |
If you only know part of the account number, use the asterisk wildcard.
| d) | In the , field, type or choose a date (past, present or future). The system uses this to search booking collection dates. |
| e) | In the , field, type or choose a date (past, present or future). The system uses this to search booking collection dates. |
The panel displays all matching results from all the bookings that you have ever made using your login ID, irrespective of whether or not you currently have access to the same accounts.
| o | Sort the list of results by booking data - just click on any column heading. |
| o | Find out the courier's present whereabouts for allocated bookings that are not yet completed - click Track. This takes you to CitySprint's real-time application for tracking your items. |
| o | Check the booking details - click View. |
| o | If the booking has not yet been allocated to a courier, you can change the booking details or even remove the booking - Click Amend or Cancel respectively. |
| o | To make another booking using the same details - click Reuse. |
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| 5. | To view the data of all the search results in a single file, click Download CSV File and open the file in Microsoft Excel. |
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