Concepts > Saved quote v Saved booking/Favourites

Saved quote v Saved booking/Favourites

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Overall, Booking from Saved Quotes lets you to make a booking more quickly than using a Saved Booking (provided the collection time has not passed).

However, if you want to be able to change some of the details each time you re-use a booking, it is more useful to set up Saved Bookings - these are effectively booking templates without an expiry date.

There is no limit to the number of bookings that you can save, but try and give them unique names to make it easy to tell them apart.

Getting quotes / Booking from Saved Quotes

You can save a quote from any successful booking - the Save Quote button is at the bottom of the Booking Summary.

Key facts about Booking from Saved Quotes
1.Quotes expire at midnight on the collection date. You cannot access quotes that have expired.
2.There is no limit to the number of times you can book from a saved quote (from BOOKING > Book from Saved Quotes).
3.If you book from a saved quote and the time changes it may affect the cost if, for example, the new collection time is outside normal hours.
oWhen you book from a Pre-book quote, the system generates a new collection time if the original time has passed or if the delay between confirmation and collection time breeches your agreement with CitySprint.
oWhen you book from a Ready Now quote the collection time changes relative to the time you confirm the booking (the interval is as agreed with CitySprint).  
4.When you Confirm a quote, you have an opportunity to check the booking details before you  Confirm it a second time and receive an email with a Booking/Job Number.
5.If your booking does not have data in the default Sender Name field, it cannot be confirmed online - you will be prompted to call your service centre for assistance.

Saved Bookings and Favourites

Keep your frequent bookings as Saved Bookings (often called Other Bookings). They are like booking "templates" which can be re-used any number of times, with or without changes at the time of booking, and can save bookers a lot of time.

Favourites are made up of your top 12 Saved/Other Bookings. If all the booking details are correct, you can pick a Favourite and confirm a booking in less than 5 clicks.

Example of a Favourites ribbon at the top of the Booking screen (clicking the arrowhead moves the carousel).

Example of a Favourites ribbon at the top of the Booking screen (clicking the arrowhead moves the carousel).

Key facts about Saved Bookings and Favourites
1.Every Saved/Other Booking and Favourite is linked to a specific account.
2.To nominate a Favourite booking, go to MY PROFILE > View All Bookings - the dropdown list is at the bottom of the screen. You can nominate up to 12 Favourites. These are displayed in a Favourites carousel at the top of the Booking screen.
3.There is no limit to the number of times you can book from a Saved/Other Booking or a Favourite. They do not have expiry dates.
4.To create new Saved Bookings do one of:
Use MY PROFILE > Add Saved Booking and create the booking "template" from scratch.
Save the details from any successful booking - click Save Booking at the bottom of the Booking Confirmation.
5.To differentiate saved bookings, given them unique names (up to 10 alphabetical characters) through MY PROFILE > View All Bookings and View/Amend Other Bookings.
6.You can manage Saved Bookings and Favourites from the following menus:
oMY PROFILE > View/Amend Other Bookings - manage Saved Bookings
oMY PROFILE > View/Amend Favourite Bookings - manage Favourites.
oMY PROFILE > View All Bookings - manage Saved Bookings and create/manage Favourite bookings.

 

Related topics

Saving a booking / Favourite
Booking from saved quotes
Booking from a Favourite
Making a new booking